The Licensed Customs Broker is responsible for overseeing the efficient import and export process while ensuring compliance with U.S. Customs and other government agencies rules and regulations. This is a remote position.
· Guide customers through CBP requirements, resolving any issues in a timely and efficient manner
· Prepare and submit entry documents, determine accurate HTS, tariff, and duty payments
· Track shipments through the entry process, ensuring all documents are complete and compliant
· Recommend routing and handling for imports and exports for customers and prospects
· Work closely with CBP and PGAs to resolve issues and secure release of goods
· Manage office operations as backup when needed
· Create process and work instructions
· Assign team duties and review/audit work for accuracy
· Work closely with sales to pursue new leads and work through client concerns
· Stay up to date on customs and company procedure changes
· Licensed US Customs Broker (LCB) required
· 3+ years of customs brokerage industry experience
· High school diploma/GED required
· In depth experience with U.S. import entry process including HTS, COO, Valuation, PGAs, FTA, etc.
· Experience supervising a team of entry writers a plus
· Strong analytical skills and attention to accuracy
· Customer oriented with strong problem-solving skills
· Ability to work independently, meet deadlines, and handle large volumes of work
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